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Rental FAQ

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How do i reserve or rent a bounce house?

You can use our self serve option or fill out the rental form to receive an invoice to your email.

My event was cancelled due to bad weather, will I receive a refund?

For outdoor events, if the weather predicts a 30% or greater chance of rain, we will reschedule your reservation. You can reschedule for another day or receive your payment back in the form of a Twelve13 gift card that can be used at a later time.

I no longer need the rental, will i receive a refund?

We do not offer refunds unless there was an error or double booking on our end; however, we do offer gift cards so that you are able to rebook at a later date. 

What time will the party rentals arrive?

Rentals typically arrive to your event between 9am and 1pm. If this window is to be any different, we will communicate with you ahead of time. Please note that we are a very small company, and we handle multiple rentals in one day. While we do our best to stick to our schedule and honor the wishes of our customers, things do not always go as planned.

We suggest drop off time 2-3 hours prior to the start of your event. 

What time will the party rentals be picked up?

Rentals typically are picked up between 6pm and 9pm. If this window is to be any different, we will communicate with you ahead of time.

Movie setups are next day pick up!

Preparing for pickup 

To prepare for pick up, we ask that you leave everything plugged in and inflated. This helps us to quickly inspect for trash and damage. Doing this also helps us keep our prices fairly low. 

Do i have to pay additional for setup and delivery?

No, setup and delivery are always included free of charge for orders $150+. 

What is provided with water equipment?

Water hoses are included with any water slides or bounce houses with water features.

power sources at Public parks & Places

If you are using a public park or an outdoor location, please be sure that the location offers plug or a power source. We offer a generator for an additional fee. We will not issue a refund if you do not have a power source once we arrive. 

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